Address Settings | Supazaar

Address Settings

Addresses: can’t get the good stuff without ‘em.

The first time you make a booking, you’ll be asked to give your address at checkout.
Alternatively, you can add one or more addresses prior to making a booking on your account addresses page:

Desktop

  1. Log in
  2. Open your account menu by clicking on your profile icon (top right)
  3. Select Account
  4. Select Addresses

Tablet and Mobile

  1. Log in
  2. Open your account menu by clicking on your profile icon (top right)
  3. Select Account
  4. Select Dashboard Menu (bottom left of screen in portrait view)
  5. Select Account to reveal its sub-menu
  6. Select Addresses

This is your default address for billing and delivery purposes.

Billing: Whenever you make a payment, your billing address must match the payment card’s associated address.
Yep, this is a security feature. You can change your primary address at any time.

Delivery: To give you delivery rates and options on item pages, we use your primary address.
You can of course change delivery address at checkout; if you do this, the different delivery rates and options may change, subject to supplier and location.

The supplier has not yet confirmed your order
We advise that you cancel the order and then re-submit a new one with the correct delivery address.
You will not be charged nor due any cancellation penalty for the cancelled order.

The supplier has already confirmed your order
You’ll need to check with the supplier first. We advise you to call them as early as possible for advice.
It’s also a good idea to read the supplier’s own T&Cs to check if they have a policy on this.
Be aware that, subject to the new location address, additional delivery costs may apply.
Note: Sellers can't change the delivery address for you once you've submitted your order.

We have Address Verification Checks (AVC) enabled on every transaction - this means that your payment method’s address must match your given billing address.
There are two checks: one based on the name or numbers contained in the first line of the address and another on the post code.
For each charge where we have an address supplied, our payment partner checks whether both of these pieces of information match the address for the customer on file with their bank. If the post address has failed, it's because the bank is telling us that one or both pieces of information do not match what it has on file. If you have recently moved, it may take your bank a while to have the correct post code on file for you.

  • Check the address you gave as your billing (primary) address on your Supazaar account matches your payment card address.
  • If you’re sure the primary address and your payment card address match, we recommend you call your bank.
  • Please request your bank to ok payments for Supazaar Ltd

On occasion, either our payment partners or your bank can be a little over-zealous for non-specified reasons.
If your bank tells you it has no issue, either try again or try using a different card.
Worst case, do get in touch with us and we’ll do our best to help resolve this issue.

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