Resolution Centre | Supazaar

Resolution Centre

Accidents, errors, disputes, dirty rotten scoundrels...
hopefully not the latter! If you need mediation, we’re here.

It’s vitally important that before you involve Supazaar in a dispute that you have exhausted all means of coming to an agreement with the supplier in question, within a reasonable timeframe.
Make sure that you read carefully the T&Cs and Cancellation Policy with the Supplier in question. Most potential issues can be avoided this way. If problems do come up after order confirmation, please discuss these directly with the hire company and make sure you document everything, i.e. after a telephone call, follow up by sending an email with the key points discussed.

If you don’t receive your order or part of an order, you need to contact the supplier as soon as possible.
If unhappy with the supplier’s response or you don’t receive a response, you can ask us to step in and help. We review the information provided by you and the supplier for evidence of successful on-time delivery to your address. If we determine that the order wasn’t successfully delivered, we may have the Supplier refund the full cost of the rental including delivery.

If you receive your order or part of an order and it is not what was ordered, we ask that you immediately contact and notify the Supplier.
If unhappy with the supplier’s response or you don’t receive a response, you can ask us to step in and help. We will review the information provided by you and the supplier. If we determine that the order wasn’t what was originally booked, we may have the Supplier refund part or the full cost of the rental including delivery.
N.B. If you made amendments to an order before taking delivery, we strongly recommend you always follow best practice and get written confirmation of any changes directly from the supplier.

If during the rental, an item has been damaged, lost or subsequently not returned and you’re unable to reach an agreement with the Supplier on either satisfactory compensation or you genuinely feel that you are not responsible, you can ask Supazaar to get involved, mediate and make a final decision.
The Supplier has a duty of care to make you aware of an issue within 48hrs of either the hire end date period or the agreed return date, whichever the sooner.
When you involve Supazaar, one of our Support team will be notified and will review the information provided by you and the Supplier, before making a final decision. In some cases, we may need to contact you to ask for additional information, before we can make a decision.

  • Email Supazaar Support at helpdesk@supazaar.com
  • In the Subject line include: Resolution request
  • Please request a link to our claim form
  • We’ll send this your way
  • Complete and submit
  • We’ll contact you as soon as we’ve been able to assess the information provided
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